Head of Operations, East

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The Head of Operations, East is the key partner and leverage point for the Regional President, serving as their “second in command” and proxy to drive   initiatives in the region   with Broker Leads, Corporate Functions and other teams as   required .     General     Develop and drive adoption of consistent protocols and processes , both region-specific and national (e.g., RAO usage)     Ensures   successful implementation of end-to-end business processes within the US. Work with Americas COO to improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards   Tracking and reporting on regional priorities, translated into actionable operating plans with clear owners. Implementing improvement plans for underperformance within region    Executes across key transformation initiatives at the enterprise and Leasing Advisory level; contributing to project teams and ensuring accountability and follow through at the local level   Chief of Staff for US Regional Leadership -   setting agendas and following up with minutes   and ensuring action items are followed through, providing leverage to Regional Leaders    First responder’ and triage for operational issues that   emerge   in the Region   Ensure all local offices have regular (monthly, quarterly) reviews of key data points (e.g., deficits, RPP, ratios, expenses, aging AR, rebates, underperformers, etc.)   Ensure in-region connectivity and accountability (e.g., Regional Broker Lead calls , Town Halls, etc. )   Manage operations personnel in region   Member of Region’s Executive Council , where applicable   Member of National Operat ing EC     Attend BLC   calls and   meetings   Attend Elevate   (and similar programming events)   as key stakeholder and leader   Strategy   Translate national and regional strategic vision into operational reality in region    Lead/oversight of annual strategic planning process for   all offices in region   P rovide insight   on   future goals and oversee execution   Identify   key themes from local   strat   plans and broker business planning (and similar exercises) for regional action   Help prioritize strategic initiatives in region   S erve as connection point for regional feedback to national leadership   Finance   (in partnership with Finance)   Create / approve   r egion al   budgets   -   full P&L responsibility   alongside Regional President   Partner with   local operations and   leadership on financial plans and goals ; review anomalies / exceptions   Advise   on   allocation and use of holdback accounts,   top-offs , etc.   Validate Top Achiever lists   Monthly/quarterly AR review to help with cash collection   People   (in partnership with HR)     Partner with Regional Presidents on strategic recruits and retentions (and track these)   Negotiate and/or review employment agreements as   required   Act as main POC   for Legal, ER & HR   Maintain connectivity with Line Leads and Line Ops Leads   regionally   Oversee title policy and promotion process   Ensure annual performance review process es are followed consistently   Support people   management decisions   in region   Identify   future leaders and grow   high-value talent   Oversee all off-boarding and broker separation agreements    Provide guidance on