Provider Relationship Account Manager

Provider Relationship Account Manager   Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will reside within a commuting distance from a California office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Provider Relationship Account Manager will be responsible for providing quality, accessible and comprehensive service to the company's provider community. The Provider Relationship Account Manager oversees provider participation changes and regulatory compliance activities for designated lines of business and delegated entities. This role ensures network changes are evaluated for member impact, continuity of care, network adequacy, operational readiness, and compliance with DMHC, DHCS, and other applicable regulatory and accreditation requirements. The Provider Relationship Account Manager serves as a central point of coordination among Provider Network Management, Regulatory Affairs, Compliance, Case Management, Member Services, Provider Operations, regulators, providers, and other internal and external stakeholders. How you will make an impact: Manage the intake, assessment, tracking, escalation, and resolution of provider participation changes. Evaluate member and network impacts, including continuity of care, alternative provider access, member communications, and required provider notices. Coordinate network adequacy analyses and regulatory submissions required by DMHC, DHCS, and other applicable oversight entities. Coordinate responses to regulatory inquiries and ensure supporting documentation is accurate, complete, and submitted within required timeframes. Lead regulatory audits, examinations, accreditation reviews, readiness assessments, and related evidence preparation. Develop project plans, gap analyses, milestones, risk mitigation strategies, and leadership updates for regulatory initiatives. Interpret applicable laws, regulations, contractual requirements, and accreditation standards and provide guidance to business partners. Develop and maintain policies, procedures, audit tools, training materials, metrics, dashboards, and compliance monitoring reports. Identify regulatory and operational risks, recommend process improvements, and monitor remediation through completion. Collaborate with clinical, quality, care management, health plan, growth, and vendor management teams on regulatory and network initiatives. Serve as a liaison with regulators, delegated entities, providers, vendors, and senior leadership. Develop and maintain positive provider relationships with the provider community by regular on-site and/or virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues. Serve as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention; research, analyze, and coordinate prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners. Collaborate within a cohort of internal matrix partners to triage issues and submit work requests. Be assigned to a portfolio of providers within a defined cohort. Coordinate Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes. Assist Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education,