Business Manager

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Business Operations Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Drives the architecting, developing, and executing the rhythm of business (ROB). Works with senior leaders to drive outcomes. Provides direction for identifying and determining objectives to execute which are in alignment with the goals of the organization.  Drives business review cadence. Ensures adherence to privacy and compliance.  Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft's best interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams. Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Sets best practices for strategy leveraging consolidated information, advocating for business cases, and presents cases to leader and business partners. Leads and oversees processes to ensure alignment across groups. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets, and adjusts targets if necessary. Leverages knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Works in partnership with Finance to approve budgets. Develops forecasting plans in partnership with the leadership team. Oversees the development of metrics for budgeting and forecasting. Identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning. Ensures that the leader is aligned on the headcount strategy.  Maximizing/ Extending the Leader Leverages relationships to influence and advise on strategic decisions, content, and/or expertise. Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Manages and builds relationships with senior leaders and executive internal leaders. May interact with a broader array of high-level partners. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Leverages knowledge of the leader's goals and business approach to ensure business activities are aligned with the leader's objectives. Supports the leader in one or more key business management areas (e.g., setting key goals, priorities, and definitions; team culture and health; communications; budget/finance; industry/specific business knowledge). Synthesizes information into insights that inform business decisions, leveraging expertise to influence the leader and leadership team.