Senior Director, Pharmacy Patient Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: People Leader All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: We are searching for the best talent for a Senior Director, Pharmacy Patient Services role located in Titusville, New Jersey.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Summary J&J is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.  The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio. The Sr. Director, Pharmacy Patient Services is responsible for leading the strategy and program design for the pharmacy channel across the NA portfolio of brands. This includes the development of multi-generational lifecycle plans for distribution and engagement of specialty and retail pharmacies, partnership and fee for service strategies, and data and technology agreements that support the needs of patients starting, resuming or continuing on J&J therapies. In addition, you will be responsible for identifying capabilities, partners, technologies, and innovative programming approaches that allow J&J to become best-in-class in supporting patient engagement through the specialty pharmacy and retail pharmacy channels. In this role, you must build and maintain strong working relationships with marketing, account management, commercial excellence, patient solutions team, value/access/pricing (VAP) teams, sales, IT, procurement, legal, finance, healthcare compliance, training, policy and advocacy. Key Responsibilities include but are not limited to: The Sr. Director, Pharmacy Patient Services leads teams in service to our patients. Day-to-day responsibilities for the Director and their team include: People Development:  Coach, develop and motivate direct reports; Support a purpose driven culture through support partners Px Strategy & Design:  Consult with Px strategy leads to inform the pharmacy channel multi-generational engagement plans, including network approach (open, preferred closed) and programming strategy; Use market assessments, competitive landscapes, voice of patient, voice of customer, and industry trends to inform recommendations for program design and strategic partners Px Requirements:  Defines partner selection criteria and program requirements that align to patient needs and brand objectives; Leads capabilities discussions and RFP process, and contracting in coordination with account management and PECS operations teams Operational Excellence:  Use patient analytics, voice of customer, benchmarking, market insights and