Learning Delivery & Design Program Manager/Consultant IV

The Learning Delivery & Design Program Manager/Consultant IV is responsible for leading the strategy, design, delivery, and continuous improvement of NSES learning and design development programs that support business performance, workforce readiness, and organizational growth. This role oversees end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement. The consultant partners closely with business leaders, operational teams, and external Business Process Outsourcing (BPO) vendors to ensure training programs are aligned to organizational priorities, compliance requirements, and performance goals. Responsibilities include overseeing Learning Management System (LMS) administration and governance, managing vendor training delivery standards, implementing scalable learning frameworks, and driving consistent learner experiences across internal and outsourced teams. This role serves as a strategic leader and trusted advisor, leveraging data, stakeholder feedback, and performance metrics to identify capability gaps, improve training outcomes, and support large-scale business initiatives. The position combines expertise in learning and development, program management, change enablement, and stakeholder management to create sustainable learning solutions that enhance employee performance and organizational effectiveness.

In addition to the responsibilities listed below, this senior individual contributor is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates