Group Lead (Call center services-CCNA)

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Group Lead (Call center services-CCNA)

Pune

Maharashtra

8/25/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Group Leader (B2) for a Network Support / Service Assurance process in Pune. 📍 Location: Pune (Work from Office) 🕒 Shift: Night Shift (US Working Hours) 🎓 Qualification: Graduate 👥 Role: Group Leader (People Management) 💼 Experience: 3-4 Years ✅ Mandatory Skills

Minimum 24 months of team handling experience in Call Center Services, Service Assurance, or Ticketing Process Strong people management and coaching skills Excellent communication and stakeholder management Good knowledge of networking concepts and devices:

Routers, Switches, Load Balancers, Firewalls BGP and Routing Protocols

MS Office (Excel, Word, Outlook) Customer-focused mindset with problem-solving abilities

⭐ Good to Have

CCNA Certification (Valid Cisco ID) Understanding of commercial elements in Classic/BFG environments Knowledge of POP structure, routing, and switching

🎯 Key Responsibilities

Lead, coach, and mentor a team to achieve business KPIs. Drive performance, productivity, and quality across customer interactions. Monitor operational metrics and identify improvement opportunities. Manage