Rehab Tech - PT Scheduler

Location Address: 211 Sudderth Dr
Ruidoso, NM 88345-6002
 Compensation Pay Range: Minimum Offer $16.37
Maximum Offer $24.89
Now Hiring: Rehab Tech - PT Scheduler Summary: Provides exceptional patient experience for each patient case, with accuracy in scheduling serving as a key performance expectation. Uses advanced visit types within a multidisciplinary specialty and ensures 100% validation that prior authorizations, certifications, and referrals are in place prior to treatment. Performs non-clinical patient and family education and coordinates admission paperwork when applicable. Responsible for the basic cleaning and upkeep of the Rehab Department, assists therapists with patient care and other departmental duties, and may provide coverage in both inpatient and outpatient settings

Type of Opportunity: PRN
Job Exempt: No
Job is based: Lincoln County Medical Center
Work Shift: Days (United States of America)
 Responsibilities: Customer Service and Caring Practices: Achieve exceptional patient experience for patient s and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed Round with patients waiting to insure their comfort and to inform of delays when applicable Encounter Components: Performs the patient scheduling process and validates accurate patient demographics Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses Meet 1 on 1 with patient t o schedule invasive procedures in or out patient Advised patient and patient families of non-clinical instruction Develop and maintain a positive relationship with other departments/personnel Follow protocols for scheduling such as utilizing assigned block time Assists therapists/assistants with patient care and other departmental duties. Performs other patient care procedures under the guidance of a licensed clinician. Must demonstrate knowledge of the principles of growth and development over the life span of patients served. Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team. Understands indications, contraindications, physiological effects and application of all modalities appropriate Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting. Financial Accountabilities: Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs Message Management: Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care. Medical Record Components: Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations Comprehend quality service connection to patient satisfaction and reimbursement Perform confirmation calls when applicable to include directions and instructions as required by the visit type Patient Safety Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team. Assist in any manner the clinic team directs. Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat. Report any concern that may create a safety issue. Responsible for the basic cleaning and upkeep of the Rehab Department Quality Improvement: Appointment reminder calls Rescheduling Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per