In-Store Experience Specialist

Discover the next wave of beauty services. As we continue to expand, Ulta Beauty’s Beauty Services is raising the industry bar, through better execution, deeper levels of education, smarter and more strategic industry relations. Our ambition is to be the premier destination for all things beauty services. And we’re building toward this end daily. That’s where you come in. If you want to help create the beauty services of tomorrow , to redefine an industry, to experience a real sense of belonging, and see your career progress as far as your talents and ambitions will take you, Ulta Beauty will provide you the support and encouragement to make it happen. So … let’s make it happen. THE IMPACT YOU CAN HAVE    At Ulta Beauty, we are redefining the in-store experience by seamlessly integrating boutique, luxury, and service offerings to create a best-in-class retail environment—one that brings meaningful human connection to life. The In-Store Experience Specialist plays a vital role in bringing this vision to fruition by supporting the execution of strategic initiatives that elevate the guest journey, enhance performance, and empower store teams through impactful tools and training. The role also supports ownership of salon experience, including the development, implementation, and continuous improvement of salon tools, programs, and operational resources.   This role blends strategic planning and project management with a passion for guest experience and operational excellence. The specialist applies disciplined project management practices—including scope definition, workplans, milestones, risk and issue tracking, stakeholder alignment, and post-launch measurement - to move complex initiatives from concept through sustained adoption. The ideal candidate thrives in a fast-paced, cross-functional environment, is confident leading discussions amongst senior leaders, and brings a sharp eye for process improvement and executional detail.   YOU'LL ACCOMPLISH THESE GOALS BY:   People Partner with field leadership, store operations, merchandising, and brand partners to align talent, training, and execution strategies across boutique, luxury, and service initiatives. Maintain ongoing communication with field leaders to capture feedback, share best practices, and strengthen execution. Reinforce Ulta Beauty’s people-first leadership culture through consistent engagement and enablement tools. Lead onboarding and field readiness for new programs, ensuring stores are equipped to deliver elevated guest experiences. Partner with services field education, salon operations, category management, and store leadership to ensure salon programs, tools, and communications are practical, aligned, and ready for field adoption.   Performance Leverage data and analytics to assess performance, identify trends, and make strategic recommendations. Build and manage reporting tools to measure the effectiveness of in-store experiences and inform ongoing strategy. Collaborate with cross-functional teams to launch contests, incentives, and engagement strategies that drive performance and guest satisfaction. Support pilot planning and execution, ensuring alignment with KPIs and overall business objectives; document learnings, readiness criteria, risks, and recommendations to inform go/no-go and scale decisions. Support performance management for salon experiences by monitoring adoption, service productivity, guest experience, and operational KPIs; translate insights into prioritized actions and program enhancements. Develop ready presentations and storytelling tools to effectively communicate strategy, results, and field insights.   Process Serve as a central liaison across cross-functional teams to align on project goals, timelines, and success metrics. Drive operational efficiency by identifying process gaps, streamlining workflows, and implementing scalable solutions. Own and maintain the in-store experience calendar, execution