Senior Product Manager, Vault Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Overview The PSA Vault is Collectors' secure storage and marketplace-enablement service for cards and collectibles, letting customers route items from Collectors’ grading business lines into professionally secured storage. Once a card is vaulted, owners can view it in their online collection, list it for sale, accept purchase offers, or have it shipped home at any time, with the Vault's warehouse management and fulfillment systems working in tandem with PSA's grading and shipping operations to move cards seamlessly between submission, storage, and sale. As a core layer connecting PSA's grading pipeline to Collectors' broader marketplace (including integrations like PSA Vault on eBay ), the Vault plays a central role in how collectors buy, sell, and hold value in their collections.

Overview We are seeking a strategic and execution-minded Sr. Product Manager for the Vault Operations Product Experience team . In this role, you'll lead the full product lifecycle — from ideation through optimization of existing features — for the PSA Vault and Warehouse Management (WMS) systems. You'll partner closely with internal product & team teams, Grading & Marketplace business partners and cross-org Operations teams to identify opportunities that add value for both internal and external customers. You’ll own the product vision for Vault and WMS while working hand-in-hand with stakeholders and technical partners to assess feasibility and drive prioritization. The ideal candidate thrives in ambiguous, fast-paced environments; has led strategic roadmap prioritization with senior leadership; partners effectively with technical teams to build innovative solutions; manages multiple stakeholders across functions; has implemented mechanisms (with AI, technical or operational) to improve processes at scale, and has experience developing system and operational processes alongside Operators and business partners. Success in this role requires superior communication skills paired with the analytical rigor to break down complex operational problems, a high sense of ownership, and a proven ability to operate at both the strategic and tactical level.

Location The ideal candidate is in the North East within a 2-3 hour travel radius from the Vault in Delaware or the PSA Harborside Office in New Jersey. In office, remote, or hybrid candidates will be considered. We believe that there is significant value in in-person collaboration. If you live within a 1