Service Center Operations Specialist, Frankfurt (m/f/d)
Frankfurt, HEMid
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- Location
- Frankfurt, HE
- Work model
- On-Site
- Level
- Mid
- Posted
About this role
Key Responsibilities: Customer Experience & Service Coordination
Serve as a professional and welcoming first point of contact for customers in the Service Center, creating a premium experience from the first interaction.
Accurately identify , document, and clarify customer concerns through customer interviews, vehicle walk-arounds, and service intake processes.
Explain service options, repair timing, cost estimates, and required work in a clear and professional manner.
Monitor