Behavioral Intake Counselor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Behavioral Intake Counselor (BIC) is a position for the County of San Diego's 24/7 Access and Crisis Line (ACL) which provides free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans. Behavioral Health Access: Mental Health & Substance Use Disorder Treatment Services within the system of care. ACL clinicians need to quickly establish an emotional connection with the individual seeking help, identify their needs, conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter. Working Schedule: 4-10-hour shifts in PST. Schedule to be determined upon hire, will require evenings and weekends, and is subject to change depending on business need Location: Remote. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Dedicated work from home space is required Primary Responsibilities: Manage calls coming from 988 Lifeline Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.) Answer calls/chats within standard service levels Apply sound clinical judgement and consult with fellow clinical professionals when indicated Triage calls/chats based on presenting mental health and/or substance use disorder symptoms Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAM Provide customized, behavioral health referrals Conduct crisis work and ensure safety Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR) Meeting individual performance goal Problem solves technical issues Elevate operational issues/ concerns to supervisor or manager Gain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements, while strengthening personal competency on the crisis line Other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: