Partner Success Technical Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Partner Success is dedicated to supporting Partners to drive Customer Success. We achieve this by providing pre-sales and delivery support , enablement and engineering solutions that inspire confidence in Salesforce systems and capabilities. This team supports the ANZ Partner Ecosystem through quality consulting resulting in the successful implementation and adoption of the Salesforce Customer Success Platform. The Partner Success team collaborates closely with Partner Pre-Sales and Delivery Teams, Partner Account Managers , Partner Sales Managers , and a wide array of cross-functional teams including Sales , Builder Org, Solution Engineering , the Customer Success Group , Services , Product , and Partner Support .

The role of a Technical Architect in the Alliances & Channel’s Partner Success team is to provide Partner PreSale and Delivery Support to Partners in the ANZ region. As an AI and Data specialist, you will act as a senior, hands-on technical leader and trusted advisor to our partners. The role is both business and technical - it is as important to understand the customers’ requirements and use cases as it is to understand how our solutions meet these. You will also play a key role in coaching & mentoring the team around you whilst simultaneously being hands on technically. The Technical Architect must have a strong desire to demonstrate their technical and solutioning skills, including the ability to solicit business outcomes, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value. There are the main functions of the team: 1. Assessment & Evangelization: Deep understanding of the partner landscape and AI+ Data +CRM solutioning. Sharing a compelling Agentforce story to our partner ecosystem, capturing partner mindshare, and driving integration of Salesforce technology into partner use cases. Collaborating closely with internal teams to provide the optimum solution development for Customers through amplifying partners. 2. Solution Co-Creation: Providing technical expertise for Salesforce products and solutions to the partner ecosystem, supporting our Global System Integrators (GSIs) and Regional/Local SIs. Leadership and scalable resources such as prototypes, checklists, technical reference architectures, customer stories to drive sales growth. 3. Strategic Advisor: serve as a strategic advisor and platform expert to Salesforce Partners with priority given to ‘Managed’ or strategic partners. They will collaborate with our Partners during solution development and implementation cycles to share their extensive knowledge of the Salesforce platform and product suite, focusing on providing expertise on our AI products solutions (both new and existing, acquired and core) where required. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system, and provide guidance to internal & partner teams during the sales process and initial