Live Ops Support Engineer, Prime Video Experience Technology

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video. Key job responsibilities - Provide technical support for Prime Video's core technology systems - Troubleshoot and resolve complex technical issues - Develop and maintain support scripts and documentation - Collaborate with cross-functional teams to improve system reliability - Perform root cause analysis and implement preventive measures A day in the life - Monitor system performance and respond to critical incidents - Conduct in-depth technical investigations - Create and update technical documentation - Engage with internal stakeholders to resolve escalated technical challenges About the team Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.