Associate Manager System Integration

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Summary The Associate Manager is responsible for leading a team of Project Managers who manage data migration and import projects supporting the transition of patient and clinical data from source Electronic Health Record (EHR) systems into athenaOne. The Associate Manager provides people, product, process, operational, and portfolio leadership to ensure the team consistently delivers high-quality outcomes, meets project and business commitments, and provides an exceptional client experience. This role is accountable for team performance, project portfolio health, risk and escalation management, operational metrics, and continuous improvement. The Associate Manager serves as a key escalation point for complex or high-risk projects and partners closely with Product, Engineering, Client Services, and other cross-functional teams to resolve issues, improve processes, and develop scalable solutions for the Data Imports organization. The role requires a strong combination of people leadership, project management, analytical thinking, client management, and operational expertise, along with the ability to work effectively with geographically distributed teams across India and the US.

Summary The Data Imports organization supports the transition of patient and clinical data from source EHR systems into athenaOne. The team works on data migration and import projects that require strong project execution, data quality focus, client coordination, and cross-functional collaboration. Team members partner with Product, Engineering, Client Services, and other stakeholders to manage complex implementations, resolve issues, and ensure successful project delivery. The environment values accountability, continuous improvement, operational discipline, and the ability to balance business priorities with client needs. Essential Job Responsibilities Lead, coach, and develop a team of Project Managers, establishing clear performance expectations and accountability for productivity, quality, project delivery, and client experience. Conduct regular 1:1s, provide meaningful feedback, recognize strong performance, address performance gaps, and support career development, training, badging, and succession planning. Foster a culture of accountability, collaboration, inclusion, continuous learning, and continuous improvement, while participating in hiring and other personnel-related activities. Provide oversight of the team’s portfolio of data import and migration projects, ensuring appropriate management of project health, risks, dependencies, go-live readiness, and delivery outcomes. Monitor portfolio performance, operational metrics, capacity, and emerging risks; proactively intervene and prioritize resources to address high-risk projects, competing priorities, and business needs. Serve as the escalation point for complex, high-risk, or high-visibility projects and client concerns, providing direction and driving issues to timely resolution. Ensure Project Managers effectively manage client relationships, project communications, expectations, and escalations while maintaining a high standard of professionalism and service. Partner with Client Services, Product, Engineering, and other cross-functional teams across India and the US to resolve complex project and client-impacting issues and drive successful outcomes. Ensure the team maintains high standards for data accuracy, quality, and import readiness, providing guidance on complex data mapping, validation, reconciliation, transformation, and troubleshooting scenarios as needed. Use project and operational data, including information from tools such as Microsoft Excel, Salesforce, SQL, and reporting platforms, to evaluate team performance, identify trends and risks, and support data-driven decision-making. Identify systemic issues, operational inefficiencies, and