PSCM Functional Analyst - Senior - EY GDS

The opportunity We are looking for a Senior Functional Analyst, Global Resource Management Products, to join the team responsible for supporting and continuously improving the technology products used by Resource Management globally.   In this role, you will act as a bridge between business stakeholders, product teams, technical teams and third-party vendors. You will help ensure that our Resource Management applications continue to meet business needs by providing functional support, gathering and documenting requirements, supporting product enhancements and assisting with the successful delivery of releases.   You will be part of a globally distributed team supporting stakeholders across the Americas, EMEIA and Asia-Pacific. The successful candidate will be comfortable working in a dynamic environment, managing competing priorities and translating complex business and technical concepts into practical solutions.   The role spans the full product lifecycle, including operational support, requirements analysis, testing, release management, stakeholder engagement, training and continuous improvement.   Your key responsibilities Product and Functional Support

Provide functional support for a portfolio of global Resource Management products. Investigate, analyse and resolve Level 2 incidents and service requests, coordinating with technical teams and vendors where needed. Monitor support queues and ensure service requests and incidents are addressed within agreed service levels. Analyse recurring issues and identify opportunities for product, process and training improvements. Support users by providing guidance, troubleshooting assistance and product expertise. Create and maintain knowledge articles, user guidance and support documentation. Develop a thorough understanding of business processes, product functionality, integrations and dependencies across the Resource Management ecosystem.

Business and Functional Analysis

Engage with stakeholders to understand, document and validate business requirements. Facilitate workshops, discovery sessions and process discussions to clarify business needs and identify solution options. Translate business requirements into user stories, acceptance criteria, process flows and functional specifications. Assess gaps between business requirements and product capabilities. Conduct impact assessments for product, process, integration and data-related changes. Support backlog refinement and prioritisation activities in collaboration with Product Owners and business stakeholders. Ensure requirements are traceable throughout the delivery lifecycle.

Testing and Release Management

Develop and maintain test scenarios, test cases and validation criteria. Coordinate and support system testing, regression testing and user acceptance testing activities. Triage defects and work with technical teams and vendors to drive resolution. Validate that delivered functionality meets agreed business requirements and acceptance criteria. Support release planning, deployment activities and post-release validation. Assist with release communications, training and user adoption activities. Identify and communicate risks, dependencies and impacts associated with releases.

Stakeholder and Vendor Management

Build and maintain effective working relationships with business stakeholders, vendors and internal technology teams. Communicate product updates, issues, risks and decisions clearly and professionally. Coordinate activities across multiple teams, regions and time zones. Support governance forums, working groups and stakeholder review sessions. Escalate risks and issues appropriately and provide recommendations for resolution.

Documentation and Governance

Maintain accurate and up-to-date requirements, testing, process and support