Starlink Customer Success Manager (Land Mobile)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE)

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Land Mobile accounts across agriculture, rail, trucking, OEM, heavy machinery, and other in-motion or remote vehicle networks. You take assigned accounts from contract signature through hardware, activation, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact

• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip

• Keep internal systems current so account status, risk, and opportunity are visible in one place

• Monitor account health—including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship—to prevent delayed cash or churn

• Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery

• Build account plans that define current state, a healthy account, and the next dollar of revenue

• Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field

• Facilitate leadership business reviews that connect Starlink performance to customer results

• Forecast retention and revenue for the book so leadership can plan against a real number

• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts

• Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements

• Document processes that support expansion and scaling of the Land Mobile book

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role

• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery

• 5+ years supporting customers on a technical product or service

• Experience supporting customers with in-motion, fleet, field, or similarly operationally complex deployments

• Experience with agriculture, rail, trucking, OEM, heavy machinery, or other land-mobile / vehicle connectivity programs

• A track record of