Sr Technologist-Perf/Sim/App

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. This position will have primary responsibility for supporting G3500 EP legacy products, G3500H, and emerging G3500K product support activities. The role will focus on product health monitoring, field issue resolution, CPI/PIR/PIP/PSP support, technical problem solving, and cross-functional coordination to improve product reliability, customer satisfaction, and warranty exposure.

Monitor G3500 product performance and field trends to identify emerging issues, support customer satisfaction, and reduce warranty exposure. Investigate product issues, analyze field data, identify root cause, and support development and validation of corrective actions. Support CPI, PIR, PIP, and PSP activities related to G3500 EP, G3500H, and G3500K field performance concerns. Provide technical guidance to dealers, customers, engineering teams, quality teams, and other Caterpillar organizations. Support G3500K product improvement activities, including issue investigation, stakeholder alignment, and training coordination. Assist with New Product Introduction support by providing field issue input, product support feedback, and serviceability recommendations. Analyze warranty claims, DSN activity, CPI/PIR/PIP data, customer feedback, and field reports to identify trends and recommend actions. Develop and support technical communications, service information, issue summaries, and field support plans. Coordinate cross-functional issue resolution with engineering, platform, quality, performance, manufacturing, marketing, and dealer support teams. Participate in dealer and customer engagements to support technical discussions, field issue reviews, and urgent product concerns. Support internal technical training and knowledge transfer activities for G3500 products. Communicate technical information clearly and concisely to technical and non-technical stakeholders. Provide support and guidance to less experienced engineers, technologists, analysts, and service personnel as needed. Travel to customer, dealer, supplier, or Caterpillar sites pending business need. Degree Requirements 4-year degree in Engineering, Engineering Technology, or related technical field. What you will have Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Extensive Experience: Evaluates and makes contributions to best practices. Processes large quantities of detailed information with high levels of accuracy. Productively balances speed and accuracy. Implements a variety of cross-checking approaches and mechanisms. Demonstrates expertise in quality assurance tools, techniques, and standards. Employs techniques for motivating employees to meet or exceed accuracy goals. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem Solving: Knowledge of approaches, tools,