Manufacturing Customer Service Support

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Position Details - Manufacturing Customer Service Support

Job ID 633395

Title Manufacturing Customer Service Support

Type Full-time

Location

Wallingford, CT 06492

Departments Administrative

Date Published August 18, 2026

End Date 08-25-2026

Job Description Manufacturing Customer Service Support

61 Barnes Industrial Park North, Wallingford, CT 06492

CT180 Manufacturing Facility

Full-time Shift(s): MON TUE WED THU FRI 7:00am - 4:30pm

Working as Full-time Manufacturing Customer Service Support, you will be responsible for the day-to-day support of our Customer Service Department. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

The duties and responsibilities of this position include, but are not limited to:

o Working directly with customers via telephone and email

o Entering and confirming customer purchase orders

o Maintaining in-house filing of department paperwork

o Maintaining customer profiles in the Point-of-Sale (POS) system

o Working on special projects as directed by Manager

o Updating department metrics on a daily, weekly, and monthly basis as required

The following skills and qualifications are required for this position:

o 18 years of age or older, due to the nature of work

o Prior administrative work experience

o Excellent written and oral communication skills

o Proficient using Microsoft Office Suite

o Demonstrate strong math aptitude, attention to detail and sense of urgency

o Knowledge of Inside Sales/Customer Service principles and practices

o Highly motivated, self directed and customer service oriented

o Demonstrate strong organization, planning, and prioritizing abilities

o Exhibit strong problem solving, deductive reasoning and decision making skills

o Learn and perform multiple tasks in a fast paced environment

o Work independently as well as in a team environment

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

o Product knowledge

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

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Please respond by 08-25-2026.

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