Manager, Strategic Operations

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.

We're looking for a Strategic Operations professional to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?

A note on level: We're open to candidates at the Associate or Manager level depending on experience and scope of prior ownership. Members of this team take on overlapping responsibilities while leaning into different emphases in partnership with our commercial and delivery focused leadership.

In this role, you'll report to the Director of Strategic Operations and partner with senior leaders across our Global Evidence organization—including our Chief Business Officer and leaders across Evidence Solutions and Commercial orgs. As Flatiron continues its next wave of growth, you'll contribute to a portfolio of initiatives that strengthen our operational backbone, sharpen business and delivery strategy, and embed AI and automation into how we work. Your day-to-day will include:

Strategy & operational support

• Partner with senior leaders to define, prioritize, and deliver strategic initiatives, from answering key questions about the shape and future of our business to improving how we deliver with scale, quality, and efficiency

• Produce insights and reporting that inform leadership decision-making; conduct quantitative analyses on delivery performance, economics, operational health, and commercial priorities as needed for your workstreams

• Synthesize customer, market, and internal data into actionable recommendations; build and evolve dashboards, metrics frameworks, and reporting that create a holistic view of performance

• Drive operational excellence and transformation, for example, process standardization, change management, transformation roadmaps, capacity and resource management, and governance forums in partnership with leadership

• Coordinate resources, timelines, and interdependencies across Evidence Solutions and adjacent functions as initiatives require

Project based work

• Identify, scope, and execute special projects within the Strategic Operations portfolio as prioritized by leadership

• Examples of project focus areas include: consulting-style exploration of new use cases, markets, and customer segments; business cases and leadership-ready deliverables for new opportunities; and operational transformation of delivery operations and other priorities under the Chief Business Officer

• Generate and champion initiatives based on quantitative findings, leadership priorities, and partner team needs; connect insights back to the broader organization so learnings inform product, delivery, and go-to-market strategy

Internal AI transformation support

• Identify, prioritize, and scope AI and automation opportunities across Evidence Solutions, Sales, Marketing, and delivery teams that don't require significant engineering investment but have meaningful impact

• Serve as a hands-on resource for teams adopting an "automation-first" mindset to solve operational and workflow challenges

• Develop non-technical solutions for prioritized use cases; implement tools, document capabilities, and support adoption where you are engaged

• Quantify impact in terms of efficiency, scalability, and margin; partner with cross-functional teams so AI initiatives align with broader organizational priorities and connect across teams and systems

You're a proactive,