Product Support Specialist - Tech

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies 1–3 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field (required) General understanding of financial statements and key accounting concepts, including Balance Sheet, Income Statement, and Cash Flow Statement (required) Strong customer service skills with an eagerness to excel and contribute to a dynamic, high-performing team (required) Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting (required) Excellent verbal, written, and organizational skills, with strong attention to detail and the ability to learn quickly (required) Working knowledge of Windows-based software, including spreadsheet and word processing applications (required) Experience in the financial industry, banking, commercial lending, commercial real estate, or capital markets (preferred) Basic knowledge of database administration tools such as structured query language (preferred) Familiarity with credit risk concepts, loan origination processes, and portfolio management (preferred) Exposure to financial analytics tools and/or enterprise software platforms (preferred) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Bachelor's degree required; concentration in Finance, Accounting, Economics, or Computer Science preferred Responsibilities Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products, helping them leverage world-class software to improve their business outcomes. Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with technical troubleshooting expertise Provide in-depth education and assistance on product features, functionality, and technical architecture to clients at all experience levels Support clients on the use of credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone Communicate effectively and develop strong working relationships with colleagues across Client Service and partner teams, including Engineering, Research, and Product Provide constructive feedback to sales and training groups regarding client needs, market trends, and emerging opportunities Identify, capture, and channel client feedback on product features and functionality to support continuous improvement Originate content for the client knowledge base, including finance-focused examples and real-world use cases Manage and escalate requests appropriately while