Sr Customer Service Representative

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description Thermo   Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding   $30 billion . Our Mission is to enable our customers to make the world healthier,   cleaner   and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and   therapies   or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies,   purchasing   convenience and pharmaceutical services through our industry-leading brands, including   Thermo   Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit   www.thermofisher.com .       How will you make an impact?     The Senior customer service representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.     The team provides internal support to Thermo Fisher stakeholders and the field engineering team   and   delivers professional service and excellence in a high-volume diverse back-office environment.     What will you do?    Create ,   assign   and action   tickets in the ticketing system   as needed   (C4S) .   Document all required info rmation , keep work instructions and operating procedures up to date .     Perform   invoicing   activities   ( i nvestigate,   finalize   and send invoices to the customers) .   Analyze and cross-check the data in the ticketing system and in SAP.   Highlight differences in values to the   involved parties .   Take part in dispute cases by updating the teams with the required information.   Contribute to the customer data maintenance process, liaise with the Master Data team on   account modifications   requests .   Handle and resolve queries,   escalations   and complaints .   Take an active part in   continuous process improvement and standardization to in crease productivity.   B uild and   maintain   relationship   with field service technicians, sales department, dispatching   team   and   additional   accounts within the business unit.   Night Shift Schedule (8 PM - 5 AM) PHT How will you get there?   A minimum of 1  years’   customer service experience is preferred .   Requires a high school diploma or a Government Body award. A   Bachelor’s Degree   is preferred .   Fluency of the English Language both written and verbal.    Competent Microsoft Office   user .   Customer Focused mindset .   Strong written and verbal communication skills    Display attention to detail and accuracy in the workplace .   Able   to prioritize effectively  and multi/task under deadlines .   Good understanding on financial closing dates (Quarter Ends, Year Ends)   is an advantage   Must   demonstrate   judgment, tact, and diplomacy i n dealing with internal and external customers .   Experience with   SAP,   C4S, Genesys preferred but not essential .