Director, Transportation Operations

Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs. Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives. Job Description SUMMARY: The Director, Transportation Operations is a critical leadership role within the Transportation Center of Excellence (COE), responsible for leading Transportation service execution functions supporting on-time delivery performance, OTIF outcomes, Customer Pickup (CPU) Planning, and real-time shipment visibility across the transportation network. This role serves as the operational owner responsible for protecting service performance through proactive shipment visibility, execution management, delivery assurance processes, customer collaboration, and CPU planning optimization. The Director leads teams responsible for real-time track & trace capabilities, service risk mitigation, triage workflows, exception management, and operational coordination to ensure freight moves efficiently and customer commitments are achieved. The Director, Transportation Operations partners closely with Planning, Carrier Strategy, Systems, Reporting & Analytics, Customer Service, and Freight Operations teams to drive execution discipline, improve operational reliability, strengthen delivery performance, and ensure visibility capabilities support proactive decision making. This position requires a highly operational leader with strong transportation execution experience, service-oriented leadership capabilities, and the ability to build scalable processes that improve transportation performance and customer outcomes. Primary Responsibilities:

Lead Transportation Operations functions supporting on-time delivery performance, OTIF execution, CPU Planning, and shipment visibility capabilities Drive operational execution strategies to improve service reliability, delivery assurance, and transportation performance outcomes Own real-time shipment visibility processes, track & trace capabilities, and at-risk load management activities Lead execution triage processes, escalation workflows, and service recovery efforts to protect customer commitments Oversee OTIF failure documentation, service analytics inputs, and execution visibility supporting root cause identification Lead CPU Planning operations to optimize carrier coordination, dock readiness, appointment management, and operational flow efficiency Partner cross-functionally to improve execution discipline, operational consistency, and transportation performance across the network Establish service performance governance, KPI visibility, and operational accountability processes Partner with Systems and Reporting teams to strengthen visibility tools, execution analytics, and transportation performance insights

8+ years of experience in transportation, logistics, supply chain operations, or freight execution leadership 5+ years leading transportation operations teams or service execution functions BA/BS degree in Supply Chain, Logistics, Operations, Business, or related field Experience managing transportation visibility, track & trace operations, delivery performance, or execution management activities Strong understanding of OTIF