Account Manager, Client Services - Channel Partners, OI Product - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Client Services team is responsible for managing and growing strategic channel partner relationships across the healthcare ecosystem. Our team serves as the primary point of contact for partners, helping them maximize the value of their relationship with Optum while driving revenue growth, operational excellence, and partner satisfaction. We work across the organization, partnering closely with Product, Sales, Operations, Support, IT, Finance, and Leadership teams to ensure our partners are successful and positioned for long-term growth. The team plays a critical role in retaining existing business, expanding product adoption, resolving issues, and identifying new opportunities that benefit both the partner and Optum. The Client Services Manager serves as the strategic business lead for a portfolio of complex healthcare channel partners. This individual is responsible for building executive-level relationships, driving partner satisfaction, retaining, and growing revenue, identifying expansion opportunities, and coordinating operational support across the Optum enterprise. This role balances relationship management, growth strategy, and operational oversight, acting as both a trusted advisor to partners and an internal advocate to ensure successful outcomes. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Manage a portfolio of strategic healthcare partner relationships, ensuring partner success, satisfaction, and business growth Develop and execute revenue retention and growth strategies for assigned partners Consult with partner leadership to understand business objectives and align Optum solutions to support their goals Build and maintain relationships across partner organizations, including Director, VP, and C-suite stakeholders Lead business reviews, strategic planning sessions, and ongoing partner engagement activities Coordinate cross-functional teams across Product, Sales, Operations, Support, Finance, and IT to deliver a strong partner experience Serve as the primary escalation point for operational issues impacting partner relationships Support contract renewals, operational contract changes, onboarding activities, and product adoption efforts Maintain accurate documentation and reporting within Salesforce and other corporate systems You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

5+ years of customer-facing account management or client management experience within the healthcare industry Experience presenting to and engaging with senior leaders and executives Proficiency with Microsoft Excel, PowerPoint, Salesforce, and virtual meeting platforms Demonstrated success managing complex customer or partner relationships Proven ability to drive revenue retention, growth initiatives, and operational improvements Proven solid organizational and project management skills with the ability to manage multiple priorities simultaneously Proven effective problem-solving, analytical, and decision-making capabilities Proven ability and willingness to travel up to 25% as business needs require Preferred Qualifications: Experience managing channel