Senior Program Manager, UTR/OTR Fulfilment Tech and Operations Amazon NOW (Quick Commerce), Amazon NOW Quick commerce

Amazon NOW is scaling a quick-commerce network of micro-fulfilment centres across India, operated through third-party partners and served by a fast-evolving stack of warehouse, replenishment and last-mile tools. This role owns the operational health of that stack. You will be the single-threaded owner connecting UTR (under-the-roof) and OTR (on-the-road) operations to the product and tech teams building HWMS and the tools around it, making sure what gets built actually works on the floor, deploys cleanly across hundreds of sites, and moves the metrics that matter. You will sit at the seam between operations and product. You will translate ground realities into product requirements, hold the bar on tool inputs and readiness before deployment, drive the change management that gets new tools adopted across a distributed 3P network, and quantify every change in terms of customer experience and cost. Key job responsibilities What you will do Own the operational roadmap for HWMS and the UTR and OTR tool set (receiving, picking, stowing, cycle counting, reversals, transshipment, yard and last-mile tools), representing operations in the product development cycle. Partner with product and tech teams on requirements, BRDs and prioritisation, and hold a governance bar that no tool deploys without operations sign-off and validated inputs. Lead change management for tool rollouts across 600-plus 3P-operated sites: readiness, training, communication, adoption tracking and course-correction. Build the business case for each initiative by quantifying the customer-experience and cost tradeoffs, tying tool and process changes to cost-to-serve, productivity, and availability. Drive major transitions (for example, migration to a next-generation WMS), coordinating anchor-site pilots, defect resolution and phased scale-up. Diagnose where broken tool inputs (for example, gas-tank, bin configuration or cube accuracy) are causing downstream operational failures, and drive them to closure with the owning teams. Manage a wide stakeholder set across operations, product, supply chain, central operations, finance and 3P partners, building the trust needed to get change adopted. Establish the mechanisms, metrics and review cadences that keep the network's operational health visible and improving. [1:58 PM]What you need Basic qualifications Significant program or product management experience in operations, supply chain, e-commerce or logistics. Hands-on knowledge of warehouse management systems (WMS) and warehouse or fulfilment operations. Demonstrated stakeholder management across operations, product and business teams. Proven change-management experience deploying processes or tools across multiple sites. Strong analytical skills, including the ability to build customer-experience and cost tradeoff models and reason in unit economics. A working understanding of product and technology development, enough to partner credibly with engineering and PM teams and translate between ops and tech.

Experience in quick commerce, grocery, fresh or perishable operations. Experience working with third-party operated networks and the associated partner and compliance considerations. Experience owning or contributing to a WMS build or migration. Familiarity with last-mile operations and the UTR-to-OTR handoff. A track record of taking ambiguous, evolving problems from zero to a working mechanism.