Associate Site Reliability Engineer Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow.  Ready to take your career   global ?       Make your mark at one of the biggest names in payments.   We’re   looking for an Associate Site Reliability Engineer to join our ever-evolving Experience & Portals Application Operations team and help shape the future of global commerce.

We are   seeking   a highly motivated  Associate SRE Specialist  to join the   Experience & Portals Application Operations   team. In this role, you will   be responsible for   ensuring the reliability, availability, and performance of production applications and cloud infrastructure. You will collaborate with cross-functional teams to support critical business services, troubleshoot production issues, and drive operational excellence through automation and continuous improvement.   Lead a team of   6-8 Site Reliability Engineers/Production Support Analysts   responsible for ensuring the availability, stability, and performance of business-critical applications and infrastructure.   Hands-on technical   expertise   in leading production support for   Google Cloud Platform (GCP), Java-based applications, Cloud SQL, Service Management, and Change Management .   Lead critical incident management activities and coordinate resolution efforts across multiple teams/applications   Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents   Define and track operational KPIs, SLAs, SLOs, and service health metrics.   Improve Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)   Drive automation initiatives to reduce manual operational effort.   Implement proactive monitoring, alerting, and observability solutions.   Identify   opportunities for process improvements and operational efficiency.   Support CI/CD and DevOps initiatives to enhance deployment reliability.   Create and   maintain   operational runbooks, knowledge articles, and standard operating procedures       What you will bring   8   to   10  years of experience in a   Production Support ,   Application Support , SRE   or similar IT operations role.   Minimum 2-3 years of experience leading support or SRE teams.   Strong knowledge of   Java/J2EE applications .   Experience supporting Spring Boot and Microservices architectures.   Understanding   REST   APIs and   application   of   troubleshooting techniques.   Experience analyzing application logs and performance bottlenecks   Experience working with IT Service Management (ITSM) tools such as   ServiceNow .   Working knowledge of   Google Cloud Platform (GCP)   and Java-based applications.   Hands-on experience with databases such as   Cloud SQL, SQL Server,   Big   Query ,   Fire - store   and MongoDB .   Hands-on experience on supporting applications in the   Payments   domain   Knowledge of monitoring and observa bility   tools like Splunk, Grafana, Logic monitor   Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively.   Strong verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.   Self-motivated, proactive, and accountable, with   a strong sense   of ownership and commitment to outcomes.     It’s   a bonus if you have   Experience with release deployment and release