Commercial Strategy & Operations Intern (Spring 2027)

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Every Zipline market grows differently. Customer behavior, commercial priorities, competition, partnerships, and local opportunities vary from city to city. We're looking for a Commercial Strategy & Operations Intern to help turn those local realities into clear priorities, better decisions, and measurable market growth.

You'll support the team responsible for understanding how your market is performing and where we can improve. You'll work with data, build analyses and reporting, contribute to planning, and help make sure cross-functional teams are aligned on the work that matters most. Success means helping the organization move faster, operate more effectively, and identify opportunities to improve customer, merchant, and market performance.

You'll partner closely with Commercial, Operations, Marketing, Analytics, Community Engagement, and other teams across the organization. You'll learn how a fast-growing marketplace business works while gaining hands-on experience solving ambiguous problems and translating insights into action.

• Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.

• Build and maintain reporting on key customer, merchant, commercial, and ops metrics.

• Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.

• Help develop business cases, forecasts, and recommendations for growth and operational initiatives.

• Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.

• Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.

• Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.

• Prepare concise presentations and ad hoc analyses for leadership and partner teams.

• Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.

• Must have