Director, Food and Beverage Operations

Journey with us!   Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.     We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.     The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Director, Food and Beverage Operations on the Hotel Operations Team reporting to the VP, Food and Beverage Operations.      The position is onsite and based in Miami, Florida       What does the Hotel Operations Team do?     The Hotel Operations Team at Royal Caribbean Group oversees the end-to-end onboard and shoreside hotel experience across the fleet. The team sets operational standards and partners with culinary, housekeeping, entertainment, and guest services to ensure safe, efficient, and exceptional service delivery, driving consistency, quality, and continuous improvement while bringing the brand promise to life and enhancing guest satisfaction.   How you can make an impact:     This role is responsible for overseeing the Food and Beverage operations performance and Restaurant operations within Celebrity Cruises, with a focus on enhancing guest satisfaction, driving revenue growth, ensuring operational excellence, developing future leaders, managing large-scale projects, ensuring compliance with sanitation and environmental standards, implementing fleet-wide training programs, and maintaining service standards in all restaurant venues. The role also involves collaborating with various departments to maintain service standards and support the strategic growth of the company's Food and Beverage operation.     What your day-to-day will look like:     Food and Beverage Performance

Directly oversees Food and Beverage and Restaurant operations through Food and Beverage Directors, Traveling Directors, and Restaurant Operations Managers driving performance of the fleet

Revenue and Utilization Growth

Directly responsible for increasing specialty restaurant utilization and $60M+ revenue through strategic initiatives and targeted operational improvements, in direct correlation with revenue targets.

Operational Excellence

Directing F&B and Restaurant operations, ensuring seamless service delivery, guest satisfaction, and efficient crew management.

Guest Satisfaction

Develop and implement strategies to elevate guest satisfaction, consistently achieving service ratings of MDR Service 95.5, OVC Service 93.4, Food Quality OVC & MDR 90+, All Specialty Restaurants and other venues 90+

Team Development and Leadership

Mentor and develop future leaders in Food and Beverage department, through a hands-on approach Directly involved in the hiring, selection, and training of F&B Management team members, supporting fleet

Leadership Oversight

Lead a growing team that includes 1 Lead Restaurant Operations, 1 Dining Supervisor,  3 dotted-line dining coordinators, 4 Traveling F&B Directors Provide guidance to shipboard F&B Directors and Restaurant Managers, ensuring team performance

Implement Training Programs

Introduce fleetwide hospitality training, redefine service standards, and develop new training materials, including videos. Oversee the Restaurant Trainer position on each ship. Manage hospitality F&B and restaurant training standards fleetwide, ensuring effective implementation

Manage Large-scale Projects

Successfully direct the launch of new restaurant venues and oversee the implementation of technology