AVP, Transaction Services Manager

Assistant Vice President (Transaction Service Manager) Grade/Level:  AVP – C12 Job Purpose: The Transaction Service Mgr is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees in an effort to perform end to end processes in the Transfer Agency Operations. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies. The role will involve managing, planning, communications and working with the multiple stakeholders. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.  The Transaction Service Mgr is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transfer Agent team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

Responsibilities in this position cover all functions associated with the provision of a Transfer Agency (TA) service. Able to manage and motivate a team of diverse individuals and cope with peak periods of high volumes. Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained. Oversee daily operations include receiving and entering transactions, receiving and uploading unit prices, preparing payments files and cash instructions, and the production, review and sending of investor statements. Ensure periodic tasks include distribution processing, management fee rebate calculations, monthly / quarterly investor reporting and annual tax statement production and distribution are completed in an accurate and timely manner. Ensure reconciliation task are performed and reports are delivered to clients and internal stake holder per agreed SLA. Supervise implementation of new funds and system functionality (including system UAT). Participate in the set-up of new functions and procedures including those relating to the roll out of web access and the handling of investor and advisor queries. Lead new/ongoing migrations and ensure smooth cut over with minimized risks – internal and external. Ensure trainings are scheduled and conducted for new staffs. Administer strong and timely internal controls to mitigate potentials risks in operations. Respond Lead for queries raised by Internal/External Auditors. Act as functional TA SME when required. Effective workload management/prioritization to increase capacity/productivity within the team. Drive cross functional & regional alignment with senior partners across product, operations, coverage & global organizations. Work closely with change team to manage project scope and expectations throughout the implementation. Ensuring detailed & timely functional partner engagement to resolve issues. Ensure 100% effective MCA results. Ensure team adheres to internal polices to ensure compliance with legal parameters as well as company policies and procedures. Ensure all audit requests and protocols are appropriately addressed in every deal implementation. Strict observance of Information Security standards while communicating to the client as well as internally. Consistently achieve “excellent” rating in scheduled quality reviews. Participate in staff forums & survey process. Complete all mandatory & personal development training as stipulated by controls officer & team lead. Leverage best practices, operating models & synergies across teams to ensure consistent client execution & heightened integration & cooperation across the organization. Lead, Identify and execute process improvements and cost reduction initiatives. Ensure Oversight team engagement across locations are healthy and cordial. Ensure timely escalation and resolution management. The