Associate Credit Services Representative-Cash Application (Mid-Shift)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This role is responsible for supporting Credit Services and Cash Application operations through accurate and timely execution of core processes, while ensuring compliance with established procedures, controls, and service standards. The incumbent will complete onboarding and process training, working closely with senior team members, trainers, and subject matter experts to build proficiency in key operational activities. The position supports daily cash application and related Credit Services tasks within SAP and other business systems, ensuring high levels of accuracy, productivity, and customer service. The role also leverages approved digital tools, including AI solutions to enhance efficiency while maintaining accountability for validating outputs against source documentation, system data, and process requirements. In addition, the individual will provide operational support and team coverage as needed, proactively identify and escalate issues, and contribute to continuous improvement initiatives Responsibilities may include the following and other duties may be assigned. Post incoming cash transactions in SAP and the AutoBank module in accordance with established processes and procedures. Process offset, adjustment, and intercompany transfer transactions as assigned. Support write-off processing in compliance with approval authorities and internal controls. Process customer refund requests accurately and within agreed timelines, ensuring all required documentation and approvals are in place. Investigate and resolve unallocated cash items using internal reports and collaborate with Credit & Collection teams and other stakeholders as needed. Support SOX compliance activities, audit requests, and control documentation requirements. Assist with journal entries, SAP postings, and balance sheet/GL reconciliations under guidance and supervision. Provide backup support to team members and help ensure continuity of operations during absences, handovers, or peak workloads. Perform other duties reasonably assigned within the scope of the role. Required Knowledge and Experience: Bachelor's degree required. Prior Credit Services experience is not required. 0 to 1 year of experience in Finance, Accounting, Shared Services, Customer Service, or other operational/administrative functions is preferred. Basic understanding of accounting, finance, accounts receivable, or cash application processes is advantageous. Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word. Experience with SAP or other ERP systems is an advantage. Strong attention to detail and ability to follow established processes and procedures. Good communication and collaboration skills, with the ability to work effectively in a team environment. Demonstrated willingness to learn, adapt, and develop new skills in a fast-paced operational setting Be able to work a shift of 3 pm- 12 am PHT   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.