Senior Business Operations Coordinator

This position is Onsite. Our office is located at 1 Optum Circle, Eden Prairie, MN. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Sr. Business Operations Coordinator is responsible for the end-to-end activities associated with new and renewing State issued clinical licenses across all clinical specialties (e.g. nurses, physicians, dietitians) for Optum employees. Includes primary source verification along with initial application and renewal mailings, reviewing content for completeness, and loading into the department's database. The Clinical Licensure team will continue to support the enterprise with clinical licensure to maintain and track over 241,000 licenses and certifications, as well as assist clinicians with obtaining new state licensure as the business continues to require the licensure in order to take calls and provide services to customers. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Review clinician demographics entered into the user interface and approve for importing Populate and print new license applications Timely communication with clinicians regarding missing information and/or inconsistencies Preparing application(s) mailings Complete full quality assurance review of clinician application returned to department by clinician Obtain license payment funding on behalf of clinician Submit application including payment and other required supporting documents Follow-up on outstanding applications submitted to State board Monitor aging reports and take appropriate action with State board and/or clinician Perform online payment requests and manual check payment requests Perform primary source verification - accessing individual State board websites Special assignments including - monthly interaction audits; State board reporting Monitor clinical licensure in clinical licensure system(s) to ensure data integrity Onboard clinicians into clinical licensure system(s) Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others' activities and training Meeting business demands and deadlines in a frequently changing environment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Must be 18 years of age OR older 1+ years of experience with navigating through systems and databases completing repetitive tasks with high quality 1+ years of experience with meeting business demands and deadlines in a frequently changing environment Intermediate experience with Microsoft Office Suite 365 (Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, etc..) Experience to learn new skills, systems and processes Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It