Sr Engineer - End User Services

Live the experience . From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.   We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty. THE IMPACT YOU CAN HAVE:    The Senior Engineer - End User Services designs, implements, automates, secures, and supports scalable endpoint management solutions in a hybrid (on-prem & cloud) environment for devices at our corporate HQ, distribution centers, and retail store locations. The Senior Engineer provides deep technical expertise across a predominantly Windows (90%) and Apple endpoint management landscape. The role serves as a technical escalation point, establishing engineering standards, and solution roadmaps. The Senior Engineer also applies approved artificial intelligence and automation capabilities to improve testing, troubleshooting, documentation, reporting, and operational efficiency while following Ulta Beauty security and data-handling requirements.   YOU'LL ACCOMPLISH THESE GOALS BY:  Provide complex troubleshooting across devices, identity, network dependencies, cloud services, applications, integrations, and vendor platforms. Coordinate root cause analysis and permanent corrective actions. •  Design and administer Microsoft Intune for Windows endpoints, including enrollment, provisioning, application delivery, configuration profiles, compliance policies, security baselines, update management, reporting, and remediation. •  Partner with Security and Identity teams on Microsoft Entra ID, endpoint security controls, certificates, conditional access dependencies, privileged access, vulnerability remediation, and audit evidence. •  Deliver technical design and support for the overall suite of Microsoft 365 services, including Teams, Email (Exchange, Outlook app, etc.), SharePoint, OneDrive, and Office for the web. •  Leads EUS team’s portion of the project to migrate our on-prem Exchange server to the cloud. •  Develop automation using PowerShell, Microsoft Graph application programming interfaces (APIs), platform-native remediation, reporting tools, and approved orchestration technologies. •  Create engineering standards, support models, runbooks, knowledge articles, monitoring, dashboards, and technical documentation. •  Ensure solutions meet Ulta Beauty architecture, security, privacy, change management, business continuity, disaster recovery, and operational support requirements. •  Plan and execute production changes with appropriate testing, backout plans, communications, and validation. Account for retail peak periods and established change freeze requirements. •  Use approved artificial intelligence-assisted tools to accelerate analysis, scripting, testing, documentation, and operational response without compromising security, privacy, or quality. ESSENTIALS FOR SUCCESS: Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent practical experience. 5+ years of progressive enterprise end-user computing or endpoint engineering experience, including design, implementation, automation, integration, and production support. Demonstrated ability to lead complex incident resolution, root cause analysis, problem management, change implementation, and