Manager, Commerce Operations

OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

The FOX direct-to-consumer (DTC) platform is a new, forward-looking initiative within Tubi Media Group that brings FOX’s unparalleled content portfolio—news, sports, and entertainment—directly to consumers via an innovative subscription streaming service. Driven by a highly experienced leadership team with extensive backgrounds at the intersections of media, technology, streaming, and content—and built with the full support of Fox Corporation—this venture combines entrepreneurial energy with deep media expertise. Our vision is to create a unified, modern viewing experience that puts the consumer first—seamlessly integrating live and on-demand content across platforms. At the intersection of cutting-edge technology and trusted storytelling, this is an opportunity to shape the future of streaming at one of the most pivotal moments in media. We’re assembling a world-class team to deliver on that vision—and we’re just getting started.

Within our Customer & Business Operations organization, we are seeking a Manager, Commerce Operations to own the end-to-end promotion lifecycle, operational strategy, and cross-functional triage for our digital consumer experience, with a secondary focus on quality assurance and health monitoring. Reporting to the Senior Program Manager, you will serve as the primary operational lead and strategic bridge between Commerce, Product, Engineering, and Customer Care, ensuring the operational integrity of the customer journey while proactively mitigating business risk. You will oversee promotion setup, lead operational triage for complex billing and subscription issues, and enable Customer Care through clear documentation and operational readiness. You will also drive quality assurance strategies that improve reliability across commerce experiences. A SNAPSHOT OF YOUR RESPONSIBILITIES Own the end-to-end operational workflow for promotion setup, tracking, testing coordination, and launch execution across commerce platforms and customer touchpoints. Lead cross-functional triage for billing, subscription access, refund, and payment-related issues while partnering with Product, Engineering, and Customer Care to drive timely resolution. Develop operational documentation, FAQs, and agent enablement materials to ensure Customer Care is prepared for new promotions, product changes, and platform launches. Identify, document, prioritize, and escalate checkout defects, promotional discrepancies, and high-impact operational risks. Audit subscription lifecycle events, including renewals, upgrades, downgrades, payment retries, and cancellations to ensure pricing and business rules function as intended. Partner with Payments and Fraud teams to monitor promotional eligibility, redemption logic, and abuse prevention controls. Maintain deep knowledge of commerce systems, backend configurations, and customer-facing user journeys. Lead end-to-end and multi-platform quality assurance strategies across checkout flows, pricing updates, promotional offers, and transactional communications. Execute regression testing, smoke testing, and synthetic monitoring to identify issues before and after launches. Build and maintain a centralized catalog of active and historical offers while validating business rules, pricing configurations, and technical dependencies against approved requirements. Identify opportunities to improve operational efficiency through automation, testing tools, AI, and scalable quality processes. Analyze