Sr. Principal Strategist, Inspire Value

Sr. Principal Strategist, Inspire Value Full-time Employee Type: Regular Region: APAC - Asia Pacific Work Persona: Flexible Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

ServiceNow is actively seeking an Sr Principal Strategist for our Inspire Value – Australia & NZ team. As a crucial pillar within ServiceNow’s global industry and solutions organisation, the Inspire Value team are our most senior, customer-facing strategic advisors who partner directly with C-suite and Board-level executives to shape which business problems are worth solving, where to invest, and how to unlock measurable value through digital, business and AI transformation. Operating at the intersection of business strategy, financial rigor, and enterprise technology, this role goes beyond traditional value engineering or sales support. Inspire Value Principals lead high-impact executive conversations, reframing technology discussions into strategic decisions around growth, resilience, productivity, and risk, and aligning stakeholders around a shared investment narrative. This role combines strategic leadership with customer impact in three core areas: 1. Strategic growth and executive influence Engage with customer executives to help shape their most critical business challenges and transformation decisions Partner with Sales Leaders to define and execute the regional strategic deals and growth strategy Architect and lead the creation of compelling, board-level investment cases Tailor commercial strategies to customer environments and value Lead executive vision and value workshops spanning operational teams through to C-Suite Shape the future of our customers by identifying critical market trends and emerging needs that could lead to partnerships to accelerate our customers growth and impact in their business 2. Be a trusted strategic advisor Serve as the strategic advisor on must-win deals, personally crafting and delivering bespoke value propositions and business cases Act as a highly-skilled mentor and coach for our core Sales and Account teams Drive adoption of best practices in strategic value-selling across the region, including detailed value analysis, benchmarking, and executive messaging 3. Organizational alignment and innovation Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and direction Lead the creation of thought leadership, including industry points of views, best practices, white papers, and executive workshops Act as a market and industry expert, providing data-driven feedback and expertise to Engineering, Product and Solutions to drive continuous product and service improvement Qualifications We seek candidates who thrive on complex problem-solving and possess: Experience from a top-tier management consulting firm, demonstrating a strong foundation in strategic analysis, hypothesis-driven problem-solving, and executive communication. A Proven track record personally leading high-stakes, cross-functional projects, driving clarity out of ambiguity, solving complex problems, quantifying strategic impact, and influencing outcomes Executive presence and gravitas to challenge, advise, and partner with both internal stakeholders and C-level executives An owner’s mentality and proven ability to own, drive, and land complex deal