Customer Success Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

The Emerging HCM Customer Success team is part of Workday’s Specialized Customer Success organization, focused on driving adoption, value realization, and retention for Workday’s emerging HCM products. You will partner with HR, Talent, Procurement/Contingent Workforce, and business leaders at our customers to help them build programs that turn data and insight into action, and realize measurable impact on engagement, workforce agility, and business performance. What makes this team special is our collaborative, innovative culture. We operate in builder mode, designing new engagement models, testing what resonates, and scaling the approaches that deliver real customer impact. If you enjoy creating clarity from ambiguity and are energized by helping customers succeed with transformational, AI‑powered HCM products, this is the team for you. • Justification Justification The Emerging HCM portfolio represents a critical growth engine for Workday. While Peakon is a mature product, these emerging solutions require a White Glove approach to establish market fit and long-term stickiness. To transition these products from a state of influx to sustainable, value-driven outcomes, we require the immediate addition of three (3) Customer Success Managers (CSMs). These hires will serve as the execution engine for our standardized engagement models, directly securing renewal revenue, mitigating churn risk, and building a sustainable talent pipeline for Workday’s specialized customer success motions.

As a Customer Success Manager, you will be a hands‑on, strategic partner to a portfolio of customers using Workday’s emerging HCM solutions. You will own the post‑go‑live experience and be accountable for product adoption, customer health, value realization, and retention across your portfolio. You will work directly with senior stakeholders to connect Workday insights and capabilities to their people and workforce strategies, shape their roadmap for each product you support, and guide change management that embeds these solutions into everyday leadership and workforce decisions. You will collaborate closely with Sales, Product, Support, and Services to ensure customers realize measurable value from their Workday investments. In this role, you will be responsible for: Acting as a trusted advisor to key stakeholders and business leaders at your customers, connecting Workday’s emerging HCM capabilities and insights to their strategic priorities and talent/contingent workforce agenda. Developing and maintaining joint success plans that articulate goals, key metrics, and a roadmap for adoption, value realization, and program maturity across the products you support. Monitoring customer health, adoption, and renewal readiness across your