Collection Specialist with Nordic Language

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.  There are over 500 of us in our Krakow business center, where we highly specialize in finance, supply chain, accounting, controlling and regulatory. We’re always looking for new talent to join our team. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.  Right now, we are looking for Collection Specialist with Nordic Language to join our Collection Team.

Incoming / Outgoing Calls: Proactively chase for payments through phone calls. Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts. Payment Processing: Chase for remit for payments received and provide copy documents. Write Off Requests: Initiate write-off requests following approval policy. Query Identification and Escalation: Identify, resolve and escalate queries as necessary. Cash Account Clearance: Support clearing cash accounts by transferring funds as needed. Credit Notes: Request credit notes and coordinate with billing resources. Refund Overpayments: Manage refunds for overpayments and credit balances. System and Data Quality: Maintain high standards of system operation and data quality. Reporting: Produce reports as required and provide collection-related reporting, Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays. Process Improvement, Compliance: Actively support and manage controls and compliance with SOX defined processes.

Effective verbal and written communication skills in English and one of the Nordic languages (Swedish, Danish or Norwegian). Degree in finance, accounting, business, or a related field. Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with ERP systems. Min. 2 Years of credit/collections experience. Customer service experience related to large corporate customers as well as with high-volume and multi-platform environments. Proficiency in analysing financial data. Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks. Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Demonstrated initiative and ability to work independently. Proven analytical and problem-solving skills. Experience working in a shared services environment. What’s in it For You: Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards). Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home) Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds. Collaborative Environment: Strong teamwork and diverse interactions. Development Opportunities: Personalized plans with rapid progression Versatile Career Paths: Professional growth supported by active committee for different career levels. Supportive Culture: High employee satisfaction and responsive feedback. Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning. Relocation Support: Assistance for international candidates and candidates living outside of Krakow. Social events such as family events and charity auctions. Comfortable working environment (Library, relaxation area, casual dress code). Parking