Portfolio Delivery Leader - Auto/ Automotive

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Description The Portfolio Delivery Leader (PDL) is an executive level individual contributor role within the Delivery Account Management (DAM) function of Salesforce Professional Services. A PDL owns the health and performance of a defined book of business symmetrically aligned to sales portfolio(s) within an operating unit across a range of customer engagements including paid and investment commitments.  The PDL operates at a portfolio level, not a project execution level, spending roughly half their time in direct customer engagement and half governing portfolio health, financials, and resource strategy while carrying a 25% utilization. They act as the delivery organization's primary point of accountability for deal acceptance, escalation management, and margin protection. They are the connective tissue between pre-sales solutioning and delivery execution — validating that what is sold can actually be staffed and delivered at the proposed margin, identifying risk early enough to course-correct, and building the executive relationships that turn one-time engagements into long-term partnerships. Their success is defined by what they prevent, protect, and grow.

Portfolio Health End-to-End: you are the named owner of red/yellow/green status across all engagements in your book; you catch signals before they become escalations. Drive pre-sales & delivery alignment:  you own level 3 signoffs on opportunities before contract execution; you validate that resource strategy, staffing mix, and deal risk are viable before they enter your portfolio. Own the Services Delivery Strategy:  you own the content in Services Delivery Strategy (SDS) reviews; you arrive prepared to speak to every red and yellow account in your portfolio. Protect margin at the deal level: you manage contingency deliberately, monitor fixed-fee burn rates, track delivered vs. bid margin, and escalate before overruns compound Be the executive face of delivery: you engage C-suite stakeholders (CIO, CFO, CTO) on a regular cadence, ensuring customers feel supported, informed, and confident in Salesforce's delivery motion Lead cross-functional recovery when things go wrong:  you are the first escalation point of contact for delivery issues; you own the path to resolution and ensure High Watch engagements are actively governed, not passively tracked Drive resource strategy across your book:  you own fulfillment of the scoped staffing mix within your portfolio and partner with the Delivery Engagement Lead on prioritization when demand exceeds supply Surface expansion signals from within accounts: you identify white space, flag renewal risk, and feed delivery-originated pipeline back into the sales motion Minimum Requirements Currently Director-level or above Demonstrated experience managing a complex, multi-engagement book of business with direct accountability for revenue and margin outcomes Strong financial acumen — able to read and interpret portfolio financials (contingency usage, burn rate, delivered vs. bid margin, revenue forecast) on a weekly cadence Proven executive-level customer relationship management, including navigating