Claim Team Manager - Auto/Fire - Hybrid

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Seeking competitive candidates to support our Auto or Fire Claims Segments depending upon your skills and qualifications. As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected.

Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.  Responsible for first-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary administration Promotes development of employees Leads team toward desired department and company goals Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures Provides direction and serves as a resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, homeowners and commercial personal property damage, and applicable federal/state laws and legal requirements when determining coverage, liability, and damages for first party property damage losses Responsible for the review and control of the assigned unit's claim activities including claim investigations, analyses, evaluations, claim payments, and adjustment expense payments Recognizes events that affect customer service and provides timely communications to team members and peers Ensures compliance with company procedures, applicable federal/state laws, and legal requirements   Where You'll Work:  This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you will have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Bachelor’s degree preferred Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred Effective written and verbal communication skills Demonstrates the following leadership behaviors: Promote and maintain a relentless focus on the customer when making decisions Candidly assess our environment and tackle challenges head-on Inspire and energize people to understand and achieve common goals A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check. Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s). Our Benefits Because work-life balance is a priority at State Farm,