Global Sales Operations Program Manager

Are you energized by turning go-to-market strategy into precise, reliable execution at global scale? Microsoft Elevate is dedicated to serving Education and Nonprofit customers, with a mission to widen the circle of opportunity by strengthening education, social impact, and workforce systems so people can thrive in the AI economy. As the Global Sales Operations Program Manager, you keep the operational engine behind that mission running - making sure revenue is attributed correctly, accounts are segmented and parented to the right coverage model, and sellers are aligned to the right customers, all year round.   This is a global, individual-contributor role with primary accountability for Revenue Excellence, Future-Year Segmentation Strategy, and In-Year Segmentation Execution across the Americas, EMEA, and Asia. You set the worldwide business rules, standards, and rhythms that govern segmentation, parenting, allocations, quota, and territory operations for Elevate - and you provide escalation, quality oversight, and direction for the Sales Operations vendor team that executes against them.   Your ability to translate strategy into disciplined execution - while protecting revenue integrity, advancing operational rigor, and delivering trustworthy performance insights - is central to helping Elevate teams realize the full value of Microsoft's solutions for Education and Nonprofit customers. You partner closely with Sales Excellence, Finance, HR, the Global Sales Operations Center (GSOC), WWIC, Corporate, and segment leaders to align business priorities with actionable insights and to drive clean, accurate, on-time outcomes worldwide.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Revenue Excellence (Primary)   Owns global revenue integrity for Elevate, ensuring revenue is recognized and attributed to the correct segment, account, and seller.   Drives proactive revenue sweeps and forensics to identify, correct, and prevent misattributed or at-risk revenue across the Education and Nonprofit segments.   Owns Manual Revenue Adjustment (MRA) governance, routing, and resolution, ensuring adjustments are accurate, well-documented, and policy-compliant.   Manages GSOC escalations and routing, serving as the global point of orchestration for complex revenue, allocation, and parenting cases.   Oversees allocation and dispute resolution, including escalations and stakeholder communications, to protect seller trust and reporting accuracy.   Establishes the controls, audits, and cadences that sustain revenue accuracy and operational compliance throughout the fiscal year.   Determines quota shift calculations for segmentation and parenting changes in partnership with GSOC, ensuring downstream quota and coverage impacts are understood and planned.     Future-Year Segmentation Strategy (Primary)   Owns the fiscal-year segmentation strategy for Elevate, translating business priorities and company policy into a coherent, executable coverage model.   Defines the future-year segmentation and parenting strategy in alignment with leadership team (LT) priorities, business goals, and company policy.   Drives LT communication and alignment on segmentation strategy, trade-offs, risks, and recommendations.   Owns and implements the in-year parenting change process end to end — capturing proposed changes from sellers; reviewing, validating, and approving proposals; proposing, validating, and approving cross-org parenting changes between MCAPS and Elevate in partnership with MCAPS and Area BSO teams; and partnering with DMS to leverage their tools and resources for proactive