Consultant, Transfer Agency (51391)

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. TRANSFORMATION CONSULTANT Investor Experience, Quality & Continuous Improvement  |  Limerick  |  Hybrid ROLE PURPOSE  Drive structured, measurable change that improves operational performance, efficiency and the investor experience, using data, emerging tools and technology to turn opportunities into sustainable outcomes. Working Model Hybrid. We have a balanced hybrid working model to provide flexibility, with the successful candidate spending time between the office and working from home. Role / Department The Transformation Consultant will be a key member of the Investor Experience, Quality & Continuous Improvement team. The role will add structure, discipline and momentum to change across Investor Services, taking opportunities from initial insight through assessment, prioritisation, delivery and benefits realisation. Working across operational teams and enabling functions, the Consultant will translate business challenges into well-defined change initiatives, establish clear ownership and governance, and use data, emerging tools and approved technology to enhance performance, efficiency, control and experience. This is an opportunity for a practical transformation professional who combines strong change delivery capability with curiosity, sound judgement and a focus on measurable impact.

Change Intake, Governance & Prioritisation Co-own and strengthen the Central Change Channel as the structured route for capturing, assessing, prioritising and progressing Investor Services change opportunities. Define clear problem statements, scope, desired outcomes, owners, dependencies, risks, resource needs and success measures before initiatives progress. Maintain a transparent change portfolio and delivery cadence, enabling informed prioritisation against business strategy, client impact, operational risk, capacity and expected benefit. Prepare and facilitate governance forums, clearly communicating decisions, actions, risks, dependencies and escalations. Transformation Delivery & Benefits Realisation Lead selected change initiatives from opportunity identification through implementation, operational readiness, adoption and post-implementation review. Translate operational pain points, quality insights, complaints, escalations, failures and partner feedback into practical improvement actions. Apply appropriate root-cause analysis, process mapping and continuous improvement techniques to address underlying issues rather than symptoms. Establish outcome-based measures for each initiative, tracking timeliness, adoption and realised impact on efficiency, quality, risk, client or partner experience. Ensure changes are embedded through clear ownership, procedures, controls, training, communications and handover into business-as-usual operations. Data, Technology & Innovation Identify and assess opportunities to use approved emerging tools, automation, self-service, AI and platform capabilities to reduce manual effort and improve performance and experience. Partner with Technology, Data, Privacy, Risk and operational stakeholders to shape viable solutions and progress required approvals. Use operational, quality and knowledge data to identify trends, target