Solution Specialist - AI Workforce

Are you passionate about the future of work, energized by the transformative power of AI, and ready to help organizations reimagine productivity at scale? If so, we invite you to join Microsoft Brazil as a Solution Specialist – AI Workforce . In this role, you’ll be at the forefront of helping enterprise customers embrace the AI-powered workplace, empowering their people and unlocking new levels of performance and innovation.   Microsoft is leading the way in redefining how work gets done through AI. With solutions like Microsoft 365 Copilot, Copilot Studio, Copilot Chat, Teams, Windows 365, and our Frontline Worker offerings, we’re enabling organizations to build an AI-native workforce. As a Solution Specialist – AI Workforce , you’ll help customers navigate this shift—guiding them through the adoption of intelligent agents, orchestrating AI transformation strategies, and driving measurable business outcomes.   This role offers a unique opportunity to elevate your career while driving transformative outcomes for customers. You’ll sharpen your business acumen and solution-selling expertise by engaging directly with senior decision-makers to shape their AI strategy. As a trusted advisor, you’ll influence key technical and business decisions, architect secure and scalable solutions, and accelerate the deployment of AI-powered agents and applications across the enterprise. Ultimately, you’ll help customers modernize their operations, unlock new revenue streams, and realize the full value of Microsoft’s AI Workforce portfolio.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, pioneer new ways to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Engagement   Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle. Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.   Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices. Leads strategy development for driving and closing complex, high-value opportunities. Partners across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS) to drive deal orchestration and ensure seamless handoffs throughout the deal lifecycle. Advances best practices to gain customer trust, secure deals, and strategically mitigate risks to enhance sales activities across the market.       Sales & Pipeline Management   Strategically analyzes business and emerging opportunities to enhance the customer portfolio and drive customer innovation. Integrates technology (e.g., AI sales agents, automation, Power Platforms) to accelerate growth across assigned domain. Employs comprehensive analysis of propensity, renewal, consumption, and usage data to refine and execute sales strategy. Manages optimization of partners assigned to each account and/or opportunity to ensure seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle.   Leads sales pipeline reviews with internal senior stakeholders to drive