Data Centers Technical Expert H/F

À propos de Carrier Carrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l’énergie, s’engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Grâce à des avancées de pointe dans des solutions climatiques telles que le contrôle de la température, la qualité de l’air et le transport, nous améliorons la vie, soutenons des secteurs essentiels et assurons le transport sécurisé des denrées alimentaires, des médicaments vitaux et bien plus encore. Depuis l’invention de la climatisation moderne en 1902, nous avançons avec une mission claire : améliorer nos vies et le monde que nous partageons. Nous restons leaders grâce à une équipe mondiale, inclusive et d’excellence, qui place le client au cœur de toutes nos actions. Pour en savoir plus, consultez corporate.carrier.com ou suivez Carrier sur les réseaux sociaux @Carrier. About Carrier and the role   Join our Data Center team as HVAC Data Center Technical expert . In this role, you will join a dynamic team & participate in the growth of data center vertical at Carrier. As demand for data centers continues to grow, reliable and efficient cooling solutions are more critical than ever. We are looking for a highly skilled HVAC Data Center Technical Expert to join our central European Data Center team and play a key role in ensuring the successful operation, commissioning, and long-term performance of our mission-critical cooling equipment.   This position offers the opportunity to work on some of the most advanced data center cooling projects across Europe, supporting customers, service teams, and project stakeholders throughout the lifecycle of our solutions.   As a Data Center Technical expert , you will be the highest level of technical support for complex HVAC and cooling systems installed in critical data center environments. You will provide expert guidance during commissioning, troubleshooting and operational support activities, ensuring maximum uptime and customer satisfaction.   You will act as the technical bridge between customers, field execution/ service teams, engineering, and product management organizations.

Technical Support & Escalation Management   Provide advanced technical support for data center cooling systems, including C hillers, CRAHs, CDUs, FW and/or all other solutions provided by Carrier.    Lead investigation and resolution of complex field issues.   Support critical customer escalations and drive rapid issue resolution.   Analyze operating data, alarms, trends, and control sequences to identify root causes.   Commissioning , Site Support & customer engagement   Act as a trusted technical advisor for customers and service /execution organizations for complex issues   Deliver clear technical recommendations and corrective action plans.   Contribute to high levels of customer satisfaction and operational excellence.   When required , go on customer construction site to support commissioning/issue resolutions   Continuous Improvement   Develop troubleshooting guides, technical bulletins, and best practices.   Capture lessons learned from field issues and commissioning activities.   Support product reliability improvement initiatives.   Collaborate with Quality, Engineering, and Product Management teams to drive corrective and preventive actions.   Support development of diagnostic tools , technical processes , procedures or trainings   Key Competencies – What will make you successful ?     Exceptional analytical and troubleshooting capabilities.   Strong customer focus and sense of urgency.   Ability to perform under pressure in critical environments.   Excellent technical and customer-oriented communication.   Autonomous, proactive, and solution-oriented approach .   Ability to manage deadlines and give visibility .   Strong interpersonal/communication skills (verbal and written) skills to