Program Manager (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Utilize data analysis, modeling and/or other optimization methods to develop and implement governance policies and operating frameworks for an internal CRM platform. Design and execute platform governance strategies that align CRM functionality with monetization, sales, and enterprise operational objectives. Define and manage data access control models to ensure data integrity, security, and appropriate role-based permissions across global user groups. Establish and maintain operational processes for CRM user enablement, including structured training programs, documentation standards, and adoption playbooks. Analyze CRM platform usage data, engagement metrics, and operational performance indicators to identify adoption gaps and optimization opportunities. Develop analytical reporting and dashboards to provide leadership with insights on platform effectiveness, user behavior, and governance compliance. Lead cross-functional program initiatives to improve internal tooling efficiency through workflow optimization and system-level enhancements. Design escalation and support workflows for CRM users, including issue triage, resolution tracking, and root cause analysis of recurring platform issues. Translate business and operational requirements into actionable program plans that influence CRM product roadmap prioritization and feature enhancements. Continuously evaluate emerging CRM technologies and governance best practices to drive process innovation and scalable platform improvements.