W Hotel Sales Executive

JOB SUMMARY Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market (US Account Sales and GSO) Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience, Group, BT and Project Team. CANDIDATE PROFILE Education and Experience Required: • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: • BT Sales Experience • Group sales experience. • 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. CORE WORK ACTIVITIES Managing Sales Activities • Partners with US Account Sales and GSO in “pull through” of BT and Project Teams from deployed accounts to drive results at represented hotel(s). • Partners with the Sales Office to book group events within the group booking parameters. • Pulls through business and achieves revenue goals for all opportunities booked through the Sales Office. • Partners with Account Sales to identify new group/catering business and achieve personal and property revenue goals. • Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull-through business from the accounts for the stakeholder hotels (BT, Project Teams, Group). • Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. • Up-sells products and services, with the ability to bring the sale to closure. • Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of BT, Project, leisure guests as well as group planners. • Assists with selling, implementation and follow-through of BT, Project Team and group sales promotions . • Coordinates and plans all Familiarization Tours (FAM) and in-market customer events. • Provides accurate, complete and effective turnover to Event Management and other Sales Channels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for out-of-market Sales Associates). • Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives). • Partners with account/selling manager to develop creative aspects of site visit. • Tracks bookings