Senior Manager, Business Development - Enterprise, Strategic & Canada

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview As Senior Manager, Business Development, you will own the end-to-end strategy, operating model, and execution of how new enterprise business is generated, qualified, and accelerated across the US Enterprise, Canada, and Strategic Accounts territories. You will lead and develop a high-performing Business Development organization, advancing pipeline sophistication through data, AI-enabled tools, and disciplined execution while building scalable talent development and enablement practices. You will serve as a strategic partner on regional go-to-market strategy, pipeline priorities, conversion performance, and market expansion -translating business objectives into scalable pipeline programs and identifying opportunities to strengthen enterprise prospect engagement.

Strategy & Execution Own the end-to-end Business Development strategy across territories, aligning pipeline generation priorities, resource allocation, and execution with regional revenue and market expansion objectives. Drive predictable pipeline creation and improve funnel performance by identifying opportunities to strengthen conversion, pipeline quality, prospect engagement, and alignment with enterprise sales priorities. Partner with senior Sales and Marketing leaders on account-based programs, market priorities, target account strategies, and integrated pipeline initiatives. Analyze pipeline data, campaign performance, conversion trends, and prospect engagement to identify strategic opportunities and translate insights into improvements. Leadership & Talent Development Lead and develop a high-performing regional BDR organization with clear performance expectations, strengthened leadership capability, and a culture of accountability, growth, and internal mobility. Build and scale a talent development engine with individualized development plans, structured skill-building programs, and clear career pathways into Account Executive, Sales Engineering, Marketing, and leadership roles. Establish a scalable enablement framework across onboarding, ongoing development, coaching, and certification to accelerate ramp time and raise performance standards. Identify and develop high-potential talent, strengthening coaching capability and creating succession pathways. Building High-Performance Culture Establish clear performance expectations, metrics, and accountability structures that drive excellence while fostering psychological safety and trust within the organization. Create a competitive yet collaborative environment where team members are empowered to own results, take intelligent risks, and drive continuous improvement. Celebrate wins consistently, share learning from setbacks, and maintain transparency on business performance and market conditions to keep the team aligned and motivated. Foster a culture of healthy competition internally while maintaining strong cross-functional collaboration with Sales, Marketing, and other teams to drive shared outcomes. Model the behaviors and work ethic expected across the organization -demonstrating resilience, growth mindset, and commitment to developing others. Process & Operations Design scalable operating processes, playbooks, and performance standards that create consistency across a distributed team and strengthen institutional capability as the organization grows. Oversee regional pipeline forecasting, performance measurement, and