Billing Supervisor

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum . We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. In the role of Billing Supervisor , your role will include the selection and hiring of new team members, training of your team, and ensuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 07:00AM - 03:30PM PST. This will be on the job training and the hours during training will be during normal business hours.

Coordinate, supervise and accountable for the daily/weekly/monthly activities of Medical Billing Representatives Set priorities for the team to ensure task completion and performance goals for the team are achieved. Coordinate work activities of team with other supervisors, managers, and departments. Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand. Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews. Identify and resolve operational problems using defined processes, expertise, and judgment. Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed. Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining, and managing organization policies on collection practices. Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. Impact of work is most often at the team level. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Must be 18 years of age OR older 2+ years of medical billing experience 2+ years of management, supervisory, or team lead experience 2+ years of experience with healthcare revenue cycle Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Ability to work full time, Monday - Friday, 07:00AM - 03:30PM PST Preferred Qualifications: 2+ years of