Senior Manager, Encounter Program Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary The Senior Manager, Encounter Informatics leads five equally weighted functions for the encounter-processing portfolio: product ownership and delivery, testing and quality assurance, tactical reporting, data integrity, and market performance support. This leader converts enterprise, regulatory, customer, and operational needs into integrated roadmaps, test strategies, reporting solutions, data controls, and market action plans. The role directs cross-functional execution, develops talent, and is accountable for compliant delivery, reliable data, actionable insights, and measurable market outcomes. Fundamental Job Components: Product ownership and delivery: Set product vision, strategy, roadmap, backlog, release plans, and outcome measures; balance value, risk, capacity, dependencies, and technical constraints. Testing and quality assurance: Direct functional, regression, integration, user acceptance, production-validation, and post-implementation testing, including traceability, acceptance criteria, and defect governance. Tactical reporting: Ensure timely, accurate, actionable operational and leadership reporting that supports issue management, regulatory commitments, and performance decisions. Data integrity: Lead data-quality controls, validation, reconciliation, monitoring, issue resolution, and remediation to ensure encounter data is complete, accurate, timely, traceable, and compliant. Market performance support: Partner with market leaders to monitor results, identify root causes, coordinate response plans, and deliver sustained improvement in encounter outcomes. Translate business, market, customer, and regulatory needs into capabilities, test scenarios, reporting requirements, data rules, acceptance criteria, and measurable outcomes. Lead portfolio governance, program increment and release planning, implementation readiness, production stabilization, risk mitigation, and corrective action. Establish balanced performance measures across delivery, testing, reporting, data quality, and market outcomes; provide concise executive and tactical updates. Align senior leaders, markets, operations, technology, engineering, architecture, quality, analytics, compliance, vendors, and end users to accelerate decisions and resolve barriers. Coach and develop Product Owners, project managers, analysts, testers, reporting professionals, and cross-functional partners; reinforce accountability, adoption, and continuous improvement. Leadership Competencies The successful candidate demonstrates: Strategic and balanced leadership: Sets clear priorities and weighs value, quality, data risk, market impact, capacity, and technical constraints. People leadership: Builds accountable, high-performing teams through coaching, feedback, and talent development. Influence and communication: Aligns diverse stakeholders and converts complex issues into concise decisions and recommendations. Data and quality leadership: Uses testing, reporting, performance measures, and controls to identify risk and drive action. Execution and change leadership: Removes barriers, manages risk, drives adoption, and sustains improvement with integrity and sound judgment.

7 or more years of healthcare experience 5+ years People leadership : Builds accountable, high-performing teams through coaching, feedback, and talent development. ​ 8 or more years of experience in product ownership, product management, project or program management, business analysis, technology delivery, or a