Operations Support Supervisor

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Lead and mentor up to 10 direct reports, providing direction and assistance in managing routine and non-routine operational duties in support of Dealer Financial Services. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.   1.    Supervise teammates and manage production within assigned operation team(s). Ensures the unit’s work is accurately completed by reviewing, coordinating and monitoring routine activities. 2.    Develop teammates within their team and department to ensure they are meeting/exceeding KPI, compliance, and client expectations. 3.    Provide training, coaching, support and leadership to operations teammates. Facilitate meetings and training to communicate company policies, departmental procedures, and business initiatives to operations teammates.   4.    Review individual teammates and team metrics to uncover the core behaviors that are responsible for driving those metrics and coach to those behaviors. Engage in frequent one-on-ones with teammates and groups of teammates to work on driving change and deepening skills on the team.  5.    Acts as an escalation point for less experienced teammates for complex issues or transactions, providing training and support as needed. 6.    Provide leadership and act as the subject matter expert for assigned operations team(s). Represent Truist as the SME in other assigned working groups and projects. 7.    Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for systems enhancements, and recommending changes to management. 8.    Maintain a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments. Update team training materials and job aids, as needed.   9.    Respond in a timely manner and effectively process moderate to complex requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to management for guidance and resolution.

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1.    Strong organizational skills and the ability to handle multiple tasks under tight time constraints 2.    Prior management experience (coaching and training) 3.    Create and distribute reports  4.    Accounting knowledge for various internal processes  5.    Intermediate retail credit knowledge including loan closings, legal documentation and exceptions 6.    Proficiency in reviewing title work and legal documentation  7.    Knowledge of consumer loan systems 8.    Post-Secondary education, or equivalent work experience 9.    Prior experience or knowledge of loan closing and lending regulatory requirements 10.    5 years of experience in credit operations, loan consultation or