Engineer -Application & Services

Outline of Main Duties/Accountabilities: Liaise with the sales team in order to provide All types of After Sales Service Support on Blind Tools, Stud welding Systems, DC Torque tightening Tools like I&C, Repair, Maintenance, preventive Maintenances, etc Liaise closely with the Projects/Maintenance team of the customer to ensure that the expectation and Stanley understanding is in sync. Use the opportunity to brand Stanley as a Solution provider. Develop and write specifications, performance requirements, Technical analysis and support the sales team to position attractive proposition to the customer. Provides detailed documentation of a job including drawings, operational procedures. Support in developing System integrators and work closely with them for Jig, Fixtures, PLC and other Integration activities associated with Stud welding Systems with Line builders / Customers  making a complete Turnkey Solution provider to customer- Participates and initiate in meetings, seminars, and training sessions to stay apprised of new developments in field and keep pace with competitor’s activities and product knowledge. Develops and conducts technical Training programs on the safe operations of the equipment, and demonstrates performance including both team members and customers. Coordinates presale demonstrations and trade show exhibitions including Set-up, demonstration, and discussion with potential customers To coordinate with Stanley Principals Unit for getting technical assistance, Application Study, Project Study, BOM preparation, 3D modelling, Configuration making. Approach and maintain good communication with customer's and act as expert for Tucker Stud welding Systems Product Repair Well know about All welding processes, concept and the working of different types of Welding/Joining and Fastening Systems in Automotive Industry.  Installation and commissioning. Planning for maintain tool after installation. Quick response to customer complain, especially for technical issue and trouble shooting Manage tool and equipment at workshop/Regional Stocks / Demo Eq/Record all repair activity KEY RESULT AREA: Provide Feedback on queries and opinion sought by the sales team in defined time period. Regular customer visits and exploration of other business Opportunities with the customer as requested by sales. Number of Systems Installed, Repaired, MTTR, for After Sales Support, Spares revenue. Skills and Formal Training Requirements/Experience: 1.Qualifications: Bachelor’s Degree (Mech/Electrical)—Previous experience in handling Blind Tools, Automation & Dc Nutrunner mostly preferred. 2.Experience: 5 to 8 years in Application engineering, Service/Technical Support, product Management in Tools/Assembly Equipment's. 3. Essentials: Understanding of Automobile and Industrial OEM’s functioning is must 4. Excellent communication skills, 5. Should be self-motivated and ready to take new assignments/opportunities. 6. Must travel extensively within Malaysia/ASEAN. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater