account director, Market Partnerships – North America Licensed Coffeehouses (remote based - U.S.)

Now Brewing – account director, Market Partnerships – North America Licensed Coffeehouses #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The account director, market partnerships – North America Licensed Coffeehouses (NALC) role contributes to business success by leading the strategy and execution of key licensee partnerships within the market partnership archetype across the United States and Canada. This role is responsible for driving strong business performance, strengthening licensee relationships, leading strategic business negotiations, accelerating coffeehouse development, identifying new business opportunities and ensuring consistent, high-quality customer and partner experiences across a diverse portfolio of hospitality, hospital, college & university and business & industry licensees. This leader oversees a team of account managers, as well as a coffeehouse development team and serves as the primary steward of these partnerships—balancing relationship management, contract and business negotiations, operational execution, and growth opportunities—while connecting licensee needs with enterprise priorities. As an account director, market partnerships you will… Lead a team of account managers, and coffeehouse development people leaders responsible for the day-to-day management of licensees, providing coaching, direction, and performance oversight to drive consistent outcomes. Own the health and performance of the market partnership portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience. Develop segment-specific strategies across hospitality, healthcare, C&U, and business & industry channels, balancing unique operational models while leveraging scalable best practices across the portfolio. Own the market partnership development strategy, partnering with licensees and internal stakeholders to identify, negotiate, prioritize, and accelerate new coffeehouse opportunities across North America. Connect account management and development planning to create multi-year growth strategies that strengthen existing partnerships while expanding the licensed coffeehouse footprint Lead the coffeehouse development portfolio through site selection, prioritization, pipeline management, and execution readiness, ensuring projects align with enterprise growth objectives and licensee business strategies. Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, business terms, expectations, and long-term success. Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans. Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives. Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable. Champion consistency within the market partnership archetype, helping define and scale best practices across similar licensee models. Navigate complexity across US and Canada markets, ensuring alignment with unique licensee specific nuances while maintaining enterprise standards. We’d love to hear from people with: Proven experience in account management, relationship management, business development, and commercial negotiations, ideally within retail, hospitality, hospital, C&U or licensed/franchise environments. Strong ability to lead and develop high-performing teams, including coaching and performance management Demonstrated