Customer Experience Program Specialist

Requisition Number: 79050   The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose

Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support to our Global and Strategic Hyperscale Data Center accounts. In this role, you will work closely with our Global Account Manager (GAM) team to coordinate cross-functional project delivery, manage customer timelines, and ensure our Data Center customers receive exceptional support from kickoff through completion. Key Responsibilities

Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings Attend and coordinate customer meetings to review project metrics and manage open action items Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market Skills/Education - Required

3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint Knowledge of data center, fiber optic, or optical communications products and markets Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously Skills - Desired

Bachelor’s degree in business, Communications, or a related field; equivalent experience considered Background in Customer Care, Customer Operations, Marketing, Product Line Management, or Sales Prior experience supporting Hyperscale or Global Data Center accounts Willingness and ability to travel to customer sites as required     This